Privacy Policy | AgenteDirect

This Privacy Policy describes how AgenteDirect ("we," "us," or "our"), operating at agentedirect.ca, collects, uses, and protects the personal information you provide when interacting with our website, AI agents, chatbot, or SMS and voice communication services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Full name
Phone number
Email address
Business name and industry
Appointment and booking details
Messages and chat transcripts submitted through our chatbot or contact forms
Call recordings or transcripts from our AI voice agents

We collect this information when you: visit our website, interact with our chatbot, fill out a contact or booking form, call our AI receptionist, or opt in to receive SMS communications.

2. How We Use Your Information

Your information is used solely to provide and improve our services, including:

Responding to your inquiries and booking requests
Sending appointment confirmations, reminders, and follow-ups via SMS or email
Operating our AI voice and chat agents on your behalf
Delivering service-related updates and communications
Improving our AI automation tools and customer experience

We do not use your information for unsolicited marketing unrelated to your inquiry, and we do not sell your personal data to any third party.

3. SMS Communications & Consent

By providing your phone number and submitting a form, booking an appointment, or opting in through our website or AI agents, you expressly consent to receive SMS text messages from AgenteDirect. These messages may include:

Appointment confirmations and reminders
Follow-up messages related to your inquiry
Service updates relevant to your engagement with us

Message frequency varies based on your interaction with our services.
Message and data rates may apply depending on your mobile carrier and plan.

To opt out at any time, reply STOP to any message we send. You will receive a single confirmation and no further messages.
To request help, reply HELP or contact us at info@agentedirect.ca.

We do not share your phone number or SMS consent data with third parties for their own marketing purposes.

4. Sharing of Information

We do not sell your personal information. We may share data only with trusted service providers who assist in operating our platform — including CRM, scheduling, AI calling, and SMS delivery tools — under strict confidentiality agreements. These providers are:

GoHighLevel (CRM and SMS platform)
Retell AI (AI voice agent infrastructure)
BuildMyAgent.io (AI chatbot)
Google Workspace (calendar and email)

All third-party providers are required to handle your data in compliance with applicable privacy laws.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we take reasonable precautions to safeguard your data.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to SMS communications at any time by replying STOP
Contact us with any privacy-related concerns

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services following any changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

AgenteDirect

Email: info@agentedirect.ca

Phone: 514-663-4210

Location: Montréal, Quebec, Canada