Privacy Policy

1. Who We Are

AgenteDirect is a marketing automation service operated by 9548-4572 Québec Inc., headquartered in Montreal, Quebec, Canada. We provide the HVAC Predictability Engine™ — a system that helps HVAC business owners in Quebec generate leads, automate booking, and build their online reputation.

If you have any questions about this policy, contact us at: agentedirect@gmail.com

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — your name, email address, phone number, and business details when you book a call or fill out a form on our website.
• Information about your leads and customers — when you use our platform, we process contact information belonging to your leads (e.g., name, phone, email) on your behalf as a data processor.
• Usage data — pages visited, time spent on site, browser type, and IP address collected automatically via cookies and analytics tools.
• Communications — messages you send us via email or other channels.

3. How We Use Your Information

• To deliver and operate the HVAC Predictability Engine™ services you signed up for
• To send you service-related communications (booking confirmations, reminders, updates)
• To contact you about your discovery call or onboarding
• To improve our platform and troubleshoot issues
• To comply with legal obligations under Quebec Law 25 (Act respecting the protection of personal information in the private sector) and CASL

4. SMS and Email Communications

If you or your customers have opted in to receive SMS or email communications through our platform, those messages are sent in compliance with Canada’s Anti-Spam Legislation (CASL). You can opt out of any commercial electronic messages at any time by replying STOP to any SMS or clicking the unsubscribe link in any email.

5. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service providers — third-party tools we use to operate the platform (e.g., CRM, SMS gateway, email delivery, analytics). All providers are bound by data processing agreements.
• Legal authorities — if required by law, court order, or to protect our rights.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required by law to retain it longer.

7. Your Rights (Quebec Law 25 / PIPEDA)

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to the processing of your data at any time
• File a complaint with the Commission d’accès à l’information (CAI) if you believe your rights have been violated

To exercise any of these rights, email us at agentedirect@gmail.com.

8. Cookies

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our services after any change constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:
AgenteDirect / 9548-4572 Québec Inc.
Montreal, Quebec, Canada
agentedirect@gmail.com